Frequently Asked Questions
How are your products made?
All items and handmade by me in my studio in Denver unless otherwise stated.
Are you available for on-site events?
Yes, I would love to provide on-site chainstitching at your event. Please send an email to me at kelsey@andover-studio.com to tell me about the event you have in mind, and I can answer any questions you might have.
What if there’s something wrong with my order??
If there is something wrong with a chainstitched item you had customized by me, please email me at kelsey@andover-studio.com and I’ll resolve the issue with you as quickly as possible. For issues on printed goods (like an accidental misprint or you’ve received the wrong item) please send photos of the incorrect/damaged items to jenna@vichcraft.com so that I’ll be able to forward them along to the company that prints that particular item for me.
Am I able to return an item I’ve changed my mind about??
No, unfortunately all orders are final unless there is something wrong with your order due to the fault of And / Over Studio. Please check all spellings on the order forms.